Refund policy

Thank you for shopping with Splectrum. We strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we're here to help.

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@splectrumpicks.com. Please note that returns will need to be sent to the following address:
123 E. Main St. #221 Marlton, New Jersey 08053, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@splectrumpicks.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@splectrumpicks.com.

Printify Return Policy for Apparel For our apparel items produced and shipped via Printify, the return policy differs slightly due to the nature of print-on-demand services:

  • Eligibility: Printify only accepts returns or exchanges for defective or misprinted items. If you receive a defective or incorrect item, please contact us at info@splectrumpicks.com with a description of the issue and photos of the defective item.

  • Return Window: Claims for defective or incorrect items must be submitted within 30 days after the product has been received.

  • Processing Returns: Once your claim is reviewed and approved, we will arrange for a replacement item to be sent to you at no additional cost. In some cases, a refund may be issued instead of a replacement, depending on the situation.

  • Non-returnable Items: Due to the customized nature of print-on-demand products, returns or exchanges for reasons other than defects or errors (such as size or preference) are not accepted. Please ensure you review the size guide and product details before making a purchase.

If you have any questions or need further assistance with a Printify apparel return, please contact us at info@splectrumpicks.com.